Important Notice about your fund’s availability: Funds available on your Fresh Connect Visa ®️ Prepaid Food Care Card are available so long as you remain actively enrolled in the Fresh Connect healthy foods program. When you are no longer enrolled in this program, you will not have access to funds regardless of the expiration date shown on your Card.
You can buy a great selection of fruits and vegetables using your Fresh Connect card at participating stores. Click here. Non-eligible foods include frozen, canned, and dried fruits and vegetables.
Check your balance by calling (866) 207-9702. After selecting your preferred language, press 1 and follow the instructions.
Your card will reload on the first day of every month.
You can only use your Fresh Connect card at participating retailers. Insert your zip code in the map above to find participating retailers near you.
Shop at any approved retailer, and the Fresh Connect card works just like any other prepaid card, except it only pays for fresh fruits and vegetables in a given transaction. Ring up all foods in your basket and then swipe the Fresh Connect card first to pay for fresh produce. No PIN required. You will be responsible to cover the remaining balance with a separate form of payment.
If you are using a WIC card in your transaction, you must swipe WIC first, followed by FC for the transaction to process properly.
If you are having issues using EBT and Fresh Connect in the same transaction, we recommend sorting your basket into produce / non-produce, and then running two separate transactions.
Activate your card by calling (866) 207-9702. After selecting your preferred language, press 1 and follow the instructions.
The organization that enrolled you into Fresh Connect uses a variety of factors to determine your card load amount. To find out how much is loaded on your card each month, please call us at (866) 207-9702. After selecting your preferred language, press 3 to talk directly with the Fresh Connect team.
Yes! Use your card as many times in a month as you want – you don’t need to spend all of your balance on one shopping trip.
If you need to check your balance, call (866) 207-9702. After selecting your preferred language, press 1 and follow the instructions.
If you don’t spend all your money in a month, the balance will not rollover. Your card balance will reload to its starting balance on the first of the month.
If you lost your card or need a replacement, call (866) 207-9702. After selecting your preferred language, press 2 to report your card as lost or stolen. Confirm your identity and mailing address with the call center agent and request a replacement card. Your new card will be mailed to your address and should arrive in 7-10 business days.
Unfortunately, there is no public application to receive the Fresh Connect card. Enrollment is managed by our healthcare partners.
The PIN for your Fresh Connect card is optional. If you would like to hear your PIN or change it, call (866) 207-9702. After selecting your preferred language, press 1 and follow the instructions.
If you have more than one person in your household enrolled in Fresh Connect, you should receive a single card that includes funds for everyone. Balances for each member of a household on a single card vary per healthcare provider.
Please check out the resources below for free nutrition counseling provided by our grocery retail partners and convenient recipe resources to explore!
Kid friendly recipes: tools.johnstalkerinstitute.org/masscamps/index.htm
Please give us a call at (866) 207-9702. After selecting your preferred language, press 3 to talk with the Fresh Connect team directly. If possible, save your receipt so the Fresh Connect team can further assist you.
Funds available on your card are available so long as you remain actively enrolled in the Fresh Connect healthy foods program. When you are no longer enrolled in this program, you will not have access to funds regardless of the expiration date shown on your card.
For any other questions, call (866) 207-9702. After selecting your preferred language, press 3 to talk with the Fresh Connect team directly.